BIOGRAPHY

“Analyzing user context to create new experiences”

Over the past decade, I’ve worked as a UX designer and product manager across diverse industries, discovering that understanding user context is key to sustainable experiences.

I’ve led both primary and data-driven research to uncover user needs and refined designs through continuous analysis of quantitative and qualitative data.

My goal is to pioneer personalized experiences that leverage individual user data in today’s era of multi-persona and hyper-personalization.


Kakao Enterprise, AI Assistant Team
Product Owner & UX Product Designer
2021 - 2023, Pangyo, South Korea

EXPERIENCE

LG CNS, DCX UX Team
Senior User Experience Designer
2019 - 2021, Seoul, South Korea

Lotte Homeshopping, UX Team
User Experience Designer
2016 - 2019, Seoul, South Korea

KCC, Accounting Team
Financial Accounting Staff
2015 - 2016, Seoul, South Korea

Republic of Korea Army Force
Artillery Battery Executive Officer
2013-2015, Paju, South Korea


Dankook University
Service Design Visiting Professor
(College of Bio-health)
2024-Current, Remote

LECTURE

LG CNS
Conversational AI Webinar
(Youtube)
Presentation on Success Stories of Conversational AI Project
2020, Seoul, South Korea


Royal College of Art
MA Service Design
2023-2024

Kookmin University
BA Business Administration
2008-2013

EDUCATION